Technology

How are Chatbots Enabling Better Customer Interaction?

September 23, 2022

Custom bot development services are beautifully harnessing the technology behind AI and Machine Learning and creating efficient chatbots to win over the ultimate customer and give them a great online experience.

It is not a hidden fact that businesses of every scale and sector are turning to AI, or Artificial Intelligence to facilitate seamless interaction with their customers. Other than interaction, what is also helping them is the opportunity to scale up quickly through effective cost-cutting. This is why the adoption of AI is gaining increased momentum with every passing day.

One very effective way where AI is making a formidable presence felt is through chatbots. In fact, chatbots have been enabling businesses to achieve their objectives and goals for quite some time now.

Chatbots?

Hmm...

Now you may have heard of the term casually thrown around a few times, but it is important to be fully aware of what we are dealing with once we know something about it.

What exactly are Chatbots?

In the simplest of sense, chatbots are software that can effectively interact with humans through a chat-based interface. The particular chatbot interface is then integrated on a brand’s AI business app or websites, with platforms like Skype, Facebook, and more.

While simple chatbots work by just scanning the keywords within a customer query, the more dynamic and complex chatbots use AI and Machine Learning for creating natural, language-based responses that tend to be more complex.

If truth be told, chatbots powered by AI perform much better when integrated with the CRM platforms that establish a strong online presence for brands.

Chatbots in Business

With the increased pace of AI chatbots development, three main kinds of chatbots are helping out businesses beautifully-

  • Front-end AI bot

A computer program that directly interacts with the customer without any manual intervention.

  • AI-assisted agents

This involves nothing, but a human customer service executive that has the support of AI technology.

  • Human assisted AI

This bot is an extension of the AI-assisted agent, where the chatbot is supported by a human.

Enhanced Customer Experience with Chatbots

For a web and app development company, chatbots have their set of benefits like cost reduction among more, it is the customers that will be the real winners.

Here are a few ways where chatbots contribute extensively in providing a better customer experience-

1- Efficient Live Chats

There is no visible difference in interacting with a chatbot and a live customer support representative. As a result, customers do not need to learn any kind of technicalities to engage with the chatbots.

Also, the chatbots can be flawlessly integrated into a company website or app, saving a lot of time for the customers in hunting for the right avenue to get their queries answered.

2- Smooth Purchasing Process

Chatbots also make the entire purchasing process for customers a breeze, by popping up on a relevant product page and providing additional product information, a small promotional video, or even some promo code that offers a certain discount.

This entire purchase process helps the customer be decisive regarding complete satisfaction.

3- Chatbots are Available 24/7

If a company has live- chat support, being available 24/7 can result in a lot of extra costs. This is because live chat support staff will get confronted with fatigue, and will need to be replaced by added staff. For chatbots though, being always online is never a big deal.

Chatbots can answer customer queries at simply any point of the day or night, eliminating a customer’s wait to get a response from the company.

4- Taking the Frustration of IVR out of the Game

Interactive voice response (IVR) is perhaps the biggest issue that customers have to face while interacting with a company’s customer service process. Because the IVR system is call- based and too structured, a customer might find it very tedious to get the needed response quickly.

A chatbot performs on similar lines, but with a quick process that is based on the previous answers from the customer.

It is safe to say that chatbots are the way forward for companies all over the world. E-commerce platforms have already shown their preference for chatbots, and other online business websites and apps are following suit.

A custom bot development company makes it a point to keep every single question in mind that a customer can have concerning support or query and build a quality chatbot for you. Consagous Technologies can do this flawlessly for you.

Recent Posts
How To Optimize Your eCommerce Website?
Why Do Businesses Need Custom Web Application Development?
5 Powerful UI/UX hacks for top App Development in 2023
How To Migrate from Ms Dynamics CRM to Dynamics 365?
Cloud security has become an increasingly important field in IT
IoT App Development Trends Changing The World As We Know It
8 Top IoT Development Services Design Practices
How Can Breadcrumbs Lead To Best Web Design And Development?
How Are AI And IoT Development Services Driving The Future?
6 Website Building Steps For Every Web Design Company
10 Ways Of Energy Management With IoT Development Services
Entertainment App Development And Digital Transformation
Salesforce App Development For Business Customization
How Can AI App Development Services Fight Climate Change?
Top Web Design And Development Trend Predictions For 2022
7 Budgeting Mistakes To Avoid In LMS Development Services
How to Improve Virtual Care Experience Using Telemedicine?
Ultimate List Of 10 Mobile App Development Trends For 2022
What Does Metaverse Mean For Entertainment App Development?
Which Sectors Use AR / VR App Development For Navigation?
How Telehealth Improves Behavioral Outcomes In Children?
How To Integrate A Payment Gateway In Salesforce App?
Top 10 Uses Of Deep Learning in Various Industries in 2022
Your Guide To The Best OTT App Platforms For 2022
Why Use AR/VR App Development For Employee Safety Training?
How IoT Drives Future Of Healthcare Application Development?
How Is AI App Development Automating The Logistics Industry?
How To Optimize B2B Marketing Automation With Salesforce?
10 Unique Education Mobile App Development Ideas For 2022
Key Tools to Digital Transformation
Importance of Discovery Process for Mobile App Development
How‌ ‌To‌ ‌Monetize‌ ‌Your‌ ‌Healthcare‌ ‌Mobile‌ ‌Apps?‌ ‌
How LMS Mobile App Development Leads To Better Engagement?
Cost Parameters For Mobile App Development Like Clubhouse
Revamping the Customer Support Services: Salesforce Chatbots
5 Patterns In Entertainment & Media App Development In 2021
10 Things Modern L&D App Developers Should Be Doing
How Does AI App Development Deal With Anomaly Detection?
How can Augmented Reality Improve Customer’s Travel Experience?
Fundamental Practices To Ensure Successful Test Environment
How Salesforce Builds Seamless Marketing Campaigns?
Virtual Fitting Rooms: Augmented Reality Development Services
Salesforce Vs. NetSuite: A Brief Comparison For Right CRM
Mobile Apps and Digital Transformation- A Tech-Backed Trend
Customer Experience's Position in LMS Mobile App Development
Build Apps with the Right Social Media Development Company
Integrating EMR and EHR in Telemedicine App Development
How Does AI ML Go Hand in Hand with the Fintech Industry?
Tech Stack that Supports Augmented Reality App Development
How to Build an Effective Patient Dashboard: Telehealth Software Solutions
E-Learning App Development- Tools No One is Talking About
Know Your Salesforce Mobile App Better With This Quiz
7 Little Tricks to Achieve the Best Results in OTT App Development
What Industry Insiders Say About AI and ML?
Know It All About Smoke Testing
Use AI for the Perfect Business Growth
Salesforce Future- Trends to Stay Aware of
HIPAA Compliant Telemedicine App Platforms You Should Know
Trending E-Learning Tools that You Can’t Ignore!
Why AR/VR Will Transform the Future of Web Apps
Remember These Things During Salesforce Mobile Application Development
How IoT is Changing the Telemedicine Industry
Types of Educational Apps That You Can Launch in 2021!
Cloud App Vs. Web App- What are the Differences and Benefits?
Is Augmented Reality the Future of Social Media?
How Does AI Enhance DevOps in an Organization
How to Make an AI Voice Assistant App?
Everything You Need to Know About an LMS Software!
Trends in Robotic Process Automation for 2021!
Bots and AI: The Future of Software Testing and Quality Assurance!
Benefits of Artificial Intelligence in Medicine in 2021
How to Create a Dating App like Tinder and How Much Does it Cost?
Salesforce Platform: A Simple Automation Solution for Complex Businesses!
Best 5 Real-World Applications of Artificial Intelligence!
Why is it Necessary To Have an App For Your Healthcare Business?
How Does Quality Assurance Work With AI?
How to Create an Educational App: Features, Cost, and Business Models?
Salesforce Marketing Cloud - All You Need To Know!
Manual vs. Automated vs. Integrated- What's Best for Modern App Testing?
Biggest Telehealth Benefits for Doctors and Patients
How AI & ML are Transforming Social Media?
OTT App Development- Features, Costs & A Lot More!
E-Learning Trends and Predictions to Watch Out for 2021!
Reasons Why Outsourcing QA is a Great Idea!
How to Integrate AI & ML to Your Existing App?
Mistakes Digital Marketers Make with Salesforce Marketing Cloud
Create an Amazing Social Media App- A Complete Guide
Essential Features of LMS That you Can't Ignore!
Pressing Challenges in Healthcare for 2021
Salesforce or Zoho- Which CRM Suits your Business Better?
AI and Organizational Change - How This Technology is Changing it All
How is Salesforce Better for your Business?
Video Streaming Apps - Attributes and Development Costs
Impact of E-Learning Apps for Better Education
Telemedicine App Development To-Do List
Why You Can't Ignore QA in 2021?
Impact of AI on App Development & UX
Top E-Learning App Ideas for Aspiring Ed Tech Startups
On-Demand Music Streaming App- Features and Costs
Flutter Linux Alpha & the Google Canonical Connection