News

How Chatbots Can Drive Your Business Goals?

September 23, 2022

There are immense benefits of having chatbots and with new advancements coming every year like AI, NLP and Machine Learning it has become more intelligent and efficient. Hence, it is safe to say that the future of chatbots is bright and shining.

Chatbots are experiencing a lot of buzz these days with good reasons. You see them in abundance in Facebook Messenger, private sectors or even in public sectors. What might be the reason for this sudden wave in chatbots? Why are they getting so popular in businesses?

They may be sound like a revolutionary notion, but according to Global Web Index statistics, 75% of internet users are adopting one or more messenger platforms. The same research shows that each user makes use of an average of 24 apps a month, wherein 80% of the time would be in just 5 apps. 

The above-mentioned discoveries may give you a jolt but these automated assistants are overtaking human chore works and are catering perfectly the user demands and allow them to interact with brands on mobile devices.

What Are Chatbots?

A chatbot is a computer program which conducts a conversation via textual or audible methods. It basically used in dialog systems for various purposes including customer service or information procurement. Now chatbots are available in almost all messaging mobile apps for personal use or business use.

 

What are the common types of chatbots?

Chatbots are mainly divided into two types:

Simple:

Simple chatbots are pre-programmed to respond to each question you ask. It appears in messaging apps such as Messenger or Skype and their main purpose is automation, like flight booking or making a purchase.

Intelligent:

Artificial intelligence integrated chatbots provide more flexible responses to the user’s questions. This type of bot send answers on the basis of each conversation and uses these experiences to answer future questions more precisely. 

Chatbots can also be differentiated by the number of users involved in the communication process.

 

Personal Bots

Personal chatbots offer direct communication between a single user and the bot.

 

Team Bots

In team bots, multiple users are involved in the communication process, for example, Slack.

Domain/Brand-Specific Bots

These chatbots are often preferred when the service has to go deeper into detail. A great example is Airbnb’s chatbot.

 

Benefits Of Chatbot

24*7 Available 

Bots have taken over live chat and other forms of communication such as emails and phone calls. They continue to operate every day throughout the year without requiring to take a break. This improves customer satisfaction and helps you rank highly in your business. 

Automation of Repetitive Work 

Repetitive work is often prone to errors. Now, Chatbots help mobile app development companies to automate their tedious tasks which are to be done frequently and at the right time. Today, numerous slack bots automate repetitive tasks and help people to save time and enhance productivity.

Extensive Customer Assistance

Humans have some limitations, they cannot do multiple tasks simultaneously. According to a  study “humans can only concentrate on 3–4 things at the same time”. AI business applications contrarily can simultaneously do conversations with thousands of people. No matter what time of day it is or how many people are contacting you, every single one of them will be answered instantly.

Low Maintenance Cost

According to the research, each year nearly 265 billion customer support requests are made which costs approx. $1.3 trillion to provide service to them. But as per the Chatbots Magazine, integration of virtual agents can help marketers save up to 30% of the cost that is required for solving customer support requests.

On the basis of new research, By 2022 chatbots could help businesses to reduce the costs by more than $8 billion per year as companies focusing to embrace artificial intelligence (AI).

Helps you Save Money

Hiring a team for customer support and mobile app developers can be difficult for business owners because they have to pay for the work they do. And these expenses just keep increasing as business grows. Chatbots are a one-time investment which helps businesses reduce down on staff required. You could integrate a customer support chatbot in your business to deal with simple queries as well as complex queries of customers.

 

Summing Up

There are immense benefits of having chatbots and with new advancements coming every year like AI, NLP and Machine Learning it has become more intelligent and efficient. Hence, it is safe to say that the future of chatbots is bright and shining.

If you want to integrate a chatbot in your business, we can help you fulfill your goals more efficiently so your customers will experience the unique experience that they have never seen before. 

Recent Posts
How Does QA Work with Agile?
QA Trends to Watch out for in 2021!
iOS 14 - Important Features to Look Out For!
Coming Together for the Perfect E-Commerce Optimization
Covid-19 & The Way to An Automated Future!
How Are Tech Companies Coping with the COVID-19 Scare?
We Do What We Do, Even When It’s Tough Going!
An Insight on Key Ways to Improve Your Software Quality
It's confirmed, Zomato Acquires Uber Eats
Key Aspects Allied To Google Firebase !
Reviewed on Clutch – Consagous Technologies
How Chatbots Can Drive Your Business Goals?
Top E-Commerce Android Mobile Apps
How Blockchain is Revolutionizing the World of Logistics?
FaceApp — Everything You Need to Know!
Why Golang is Better Than Other Programming Languages?
It’s Confirm Now, WhatsApp Pay Will Hit India’s Floor This Year!
Mobile App Development Economy 2019
Guidelines for Custom App Development UX Design in 2019
How To Choose The Best Mobile App Developers?
Top 10 Mobile App Development Companies in Austin
Why Virtual Care Demand will Skyrocket in 2019?
Best Industries for Starting a Business in 2019!
Do You Need Blockchain for Your Business?
5 Technologies That Will Change The Future of Healthcare
Everything You Need to Know About Smart Contracts!
Best Ways To Bootstrap Your Mobile App Development Ideas
6 Tips for your Startup to Get-up and Get Going!
Why do you need to use the Cloud Mobile App in 2019?
How Businesses are Using AI to Design a User-Centric Shopping Assistant App?
Consagous Technologies Featured Among Top Mobile App Development Companies at GoodFirms
Top 8 Benefits of SaaS Based Mobile App Development
4 Benefits of Mobile App Prototyping
Effective Ways To Make Your App Stand Out In A Crowd Of Competitors
Successful Mobile App Development Ideas For Business Growth In 2019
How Gamification Boost User Engagement In Healthcare App
Top 4 Digital Transformation Trends In 2018
5 Features Of Retail Mobile App That You Can’t Afford To Forget
Fintech Mobile App Development – Challenges faced by Developers
Top 4 Digital Transformation Trends In 2018
Advantages of Custom Android App Development
5 Features Of Retail Mobile App That You Can’t Afford To Forget
Fintech Mobile App Development – Challenges faced by Developers
Best Mobile App Development Ideas to Maximize ROI
8 Mistakes that startups must avoid while entering into NDA
How-to Guide for Startups to Enhance App Performance
How to Find and Hire the Best Mobile App Developer for your Startup ?